RETURN & REFUND POLICY

Last updated: September 2026

At AIKO CASES, we want you to love your case.

If something isn't quite right with your order, we're here to help.

1. RETURNS

If you change your mind about your purchase, you may be able to return your order in accordance with your applicable consumer rights and our return conditions.

For eligible purchases in the European Union, you generally have a 14-day right of withdrawal from the day you receive your order, subject to applicable legal exceptions.

To start a return, simply contact us at:

aikocases@gmail.com

Please include your order number and let us know that you'd like to make a return.

2. RETURN CONDITIONS

To help us process your return smoothly, please make sure the product is:

• In its original condition

• Unused beyond what is necessary to inspect the product

• Returned with its original packaging where reasonably possible

You are responsible for taking reasonable care of the product while it is in your possession.

Nothing in this policy affects your mandatory consumer rights under applicable law.

3. REFUNDS

Once we receive your returned item, we may inspect it before processing your refund.

If the return is approved, your refund will generally be issued to the original payment method.

The refund will include the amount required by applicable law, including applicable standard delivery costs where required.

Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

4. RETURN SHIPPING

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer when returning an item because they changed their mind.

If an item is defective, damaged, incorrect, or does not conform to the purchase contract, please contact us before returning it. We will assess the situation and provide an appropriate solution in accordance with applicable law.

5. DAMAGED OR INCORRECT ORDERS

Received the wrong case?
Did your order arrive damaged?

Don't worry — contact us at aikocases@gmail.com as soon as possible.

Please include:

• Your order number

• A short description of the issue

• Clear photographs of the product and packaging

We'll review your request and work with you to find the best solution.

6. EXCHANGES

We currently do not guarantee direct exchanges for different designs, colors, or phone models.

If you would like a different product, you may need to return the original order and place a new order, subject to applicable law and availability.

7. NON-RETURNABLE ITEMS

Certain products may be excluded fr