Shipping policy

SHIPPING POLICY

Last updated: September 2026

At AIKO CASES, we work hard to make sure your order reaches you safely and as quickly as possible. Please read the information below before placing your order.

1. ORDER PROCESSING

All orders are processed after payment has been successfully received.

Orders are typically processed within 1–3 business days.

Please note that orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

2. SHIPPING TIMES

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Estimated delivery times:

  • 🇪🇺 Europe: 5–10 business days

  • 🇬🇧 United Kingdom: 5–10 business days

  • 🇺🇸 United States: 5–12 business days

  • 🌎 Rest of World: 7–15 business days

These are estimated delivery times and are not guaranteed.

Delivery times may be affected by factors outside our control, including carrier delays, customs processing, public holidays, weather conditions, or other unforeseen circumstances.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, AIKO CASES may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website.

4. ORDER TRACKING

When tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact our customer support team.

5. CUSTOMS & IMPORT FEES

For orders shipped internationally, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

AIKO CASES has no control over customs procedures or the fees charged by local authorities.

6. INCORRECT SHIPPING INFORMATION

Please make sure that your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply if the package needs to be reshipped.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

7. LOST OR STOLEN PACKAGES

Once an order has been delivered to the address provided at checkout, AIKO CASES is generally not responsible for packages that are subsequently lost or stolen.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, your local delivery facility, or the carrier directly.

If you believe your package was lost during transit, please contact us so we can help you determine the appropriate next steps.

8. DELAYED ORDERS

While we aim to meet the estimated delivery times above, delays can occasionally occur.

AIKO CASES is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Shipping carrier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • Strikes or service interruptions

  • Incorrect or incomplete shipping information

  • Unforeseen logistical issues

If your order has significantly exceeded the estimated delivery window, please contact our support team.

9. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible.

We may ask you to provide photographs of the package and the product so that we can investigate the issue and determine the appropriate solution.

10. PRE-ORDERS

If an item is available for pre-order, the estimated shipping date will be displayed on the product page.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available, unless otherwise stated.

11. CONTACT US

If you have any questions about your order or our shipping policy, please contact us through our customer support channel.

AIKO CASES

Email: aikosupport@gmail.com

Website: AikoCases.com

By placing an order with AIKO CASES, you acknowledge and agree to the terms outlined in this Shipping Policy.