Shipping policy
Shipping Policy
Last Updated: May 2026
Thank you for shopping with Aiko Cases. This Shipping Policy explains how orders are processed, produced, and delivered.
Order Processing
All Aiko Cases products are made to order. Once an order is placed, it enters our production process before being shipped.
Orders are typically processed within 1–5 business days.
During periods of high demand, holidays, or promotional events, processing times may be longer.
Production Time
Because our products are custom-made for each order, production generally takes:
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2–7 business days
Production times may vary depending on product type, order volume, and fulfillment capacity.
Shipping Times
Estimated shipping times are as follows:
Portugal
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3–10 business days
Europe
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5–15 business days
United Kingdom
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5–15 business days
United States
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7–20 business days
Canada
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7–20 business days
Australia & New Zealand
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7–25 business days
Rest of the World
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10–30 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping rates are calculated at checkout based on:
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Delivery destination
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Product type
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Order size
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Carrier rates
Any applicable shipping charges will be displayed before completing your purchase.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates are provided by the shipping carrier and may take several days to appear after shipment.
International Shipping
Aiko Cases ships worldwide to most countries.
International customers may be responsible for:
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Customs duties
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Import taxes
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VAT
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Additional government fees
These charges are determined by local authorities and are the responsibility of the customer.
Aiko Cases is not responsible for customs-related delays or fees.
Delivery Delays
While we strive to deliver orders as quickly as possible, delays may occur due to:
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High seasonal demand
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Weather conditions
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Carrier disruptions
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Customs processing
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Public holidays
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Other circumstances beyond our control
We are not liable for delays caused by third-party shipping carriers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already entered production or shipment, Aiko Cases cannot guarantee a replacement or refund.
If you notice an error in your shipping details, please contact us immediately after placing your order.
Lost Packages
If your package appears lost in transit, please contact us at support@aikocases.com.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
A package may be considered lost only after a reasonable investigation period has been completed.
Delivered but Not Received
If tracking information indicates that a package has been delivered but you cannot locate it, please:
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Check with household members or neighbors.
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Verify the shipping address provided.
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Contact your local postal service or carrier.
Aiko Cases is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you in resolving the issue.
Damaged Packages
If your order arrives damaged, please contact us within 14 days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photographs of the damaged product and packaging
We will review your claim and provide a replacement or refund where appropriate.
Multiple Shipments
In some cases, items within the same order may be shipped separately depending on product availability, production location, or fulfillment requirements.
You will receive tracking information for each shipment when available.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Aiko Cases
Email: support@aikocases.com
Website: aikocases.com
We appreciate your support and thank you for choosing Aiko Cases ♡.